FAQs for myElanco Australia

Thank you for your interest in our myElanco site. Please see our list of frequently asked questions below. If you have a question that is not here, please feel free to contact us directly.

Joining myElanco

: myElanco is Elanco's business portal designed to support the continuing professional development and education of all animal health advisors. By joining myElanco, you will have access to the latest knowledge and technical support so that you can provide the best advice, products and service to your customers. This includes access to various training modules written by experts in their field, as well as product information and marketing materials relating to Elanco's products.
: Go to the registration form.
Fill in your details - ensuring that you enter an email (for your username) and password, as well as nominating your role and where you work.
Once you have saved your details, you will receive an account verification email to your registered email address. To complete your registration, click on the link provided in the email.
You will be transferred to myElanco to confirm your account setup. You must be signed in to have access to our online education portal, expert resources and product information.
: Yes, the email you sign up with will become your username. Old usernames used in our previous Accelerate site are no longer valid.

Existing Account Users

: If you had an account on our previous Accelerate websites, you can login with the email address you registered with and your existing password. If you have any issues logging in you may need to reset your password.
: Click on the Forgot Password link when trying to login. You will then need to enter your registered email address so that a link will be sent to you to reset your password.
: At this time, to change your email address, you will need to register for a new myElanco account and email us to let us know what your new account email address is so we can transfer your previous account history to this new account. All prior courses and certificates will then be made available with your new login details.